We take this opportunity to outline how you should submit a complaint and how your complaint will be dealt with.
1. Please submit your complaint by e-mail or in writing to the Station Manager.
2. We will acknowledge your complaint in writing and advise you how the complaint will be handled, including the estimated timescale for resolution. We may also request any additional clarifying information we require.
3. We will respond to you, notifying you of our findings and, if applicable, our proposals to resolve your complaint. We will also provide details of how you can appeal our findings, decision or proposed resolution.
Please Note: Our complaints procedure is not designed to diminish your ability to contact the national regulator (Ofcom).
You can of course complain directly to them, but often issues that concern you, can be dealt with to your satisfaction quicker if you contact us directly.